Preferred payment is PayPal. PayPal transactions are secure.
Fabric Utopia also accept money orders. No personal checks please. Should you opt to pay with money order please notify me within 3 business days of purchase. Payment must clear prior to shipping
Our Returns Policy
.It is very important to us that you are happy with your purchase. Please don’t hesitate to contact us prior to your purchase with as many questions or concerns you may have.
If you have concerns after receiving your item lease let me know within 14 days of delivery of your purchase. Returns of custom items are accepted on a case by case basis. Returns on non-custom made items are accepted if returned in good condition. You are responsible for all return shipping costs and the item must be returned in brand new, unused condition. Shipping fees are not refunded. To ensure that your return is eligible or to request a return label and avoid delays in processing your return, please contact Customer Service.
We encourage customers to inspect the contents of their package(s) upon delivery to ensure that you have plenty of time to take advantage of our 14-day money back guarantee. We are unable to issue refunds after 14 days from the date of purchase.
Refunds are processed within 5-7 business days of the returned item(s) being received in our facility. All refunds are issued against your original form of payment.
Clearance fabrics, swatches, and items shipped internationally are not eligible for a refund, exchange, or store credit.
Please handle items with care: All items must be returned back to us in the same condition as they were received, so please treat the items with care. Please note that fabrics which are cut, washed, altered or returned in an un-sellable condition are not eligible for a refund or exchange. Un-sellable condition is described as, but not limited to, fabrics that are dirty, wrinkled, contaminated with animal or human hair, exude a smell of smoke or other pungent odor.
If a returned fabric arrives in un-sellable condition, without an authorized exception, the refund will not be processed, and we will notify you by email.